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There are the steps you can take to almost always solve your VPC connection problems by yourself in the case you cannot connect normally using SSH (for Linux servers) or RDP (for Windows servers):
1. Try to connect using Console. it's accessible in your Client Area and then by clicking on 'Manage' button for your server. What you see via Console is similar to your physical PC screen; you can see any error message etc which prevents your server from functionning normally.
2. If Console is also not working, or you cannot solve the problem, try rebooting your server using 'Reboot' button in your Client Area at the same address as mentioned above. Wait some time after reboot to make sure the server is booted thoroughly before trying to connect again.
3. If after reboot you still cannot connect to your server neither normally nor via Console, then most probably your server's Operating System must be damaged. If your data on your server is not important to you, then you can install OS (Windows or Linux) in your VPS Manager. Otherwise, please contact our support team.
In Windows Systems:
If you use a Windows System (as your Personal Computer), you can use PuTTY to connect to your Linux Server using SSH protocol. You can download PuTTY using the link below:
After running PuTTY, you need to Configuration and enter your IP address (Default SSH port is 22). Then you can login as root and enter your root password.
In Linux or Mac Systems:
You don't need and external application. Just Open Terminal and then type
to login as root. in the next step, you need to enter your root password.
The best way to coonect to a Windows Server is using 'Remote Desktop Connection' application pre-installed in Windows (You need to manually install it on Mac).
All you need to do is open the application, enter your IP address as 'Computer field and Administrator as 'User name'. In the next step, you have to enter your Administrator password.
In Properties, 'Local Resources' tab, you can choose which local resources )printers, hard drives etc you want to share with your server.